FOLLOWING CONDITION APPLY:
Non-returnable items include incorrect products purchased, damaged products through customer mishandling or other personal reasons.
We do not accept any damaged product for no additional insurance on shipping.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and design products (such as choker and long necklace). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Returns made without receipt may be refused. Aurora reserves the right to deny any return.
Please contact to customer support to start the return process, including the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Completed delivery address
- Contact telephone number
For more information, please contact us directly via E-mail (firstname.lastname@example.org) or Telephone (+813-3836-5678).