Wholesale account is reserved for those who own jewelry store, selling online, jewelry trader, retailer or plan to do business related to jewelry.

For Login/Signup process, please click here.

Wholesale prices are accessible only after your customer account has been successfully activated. You will receive an activation notification via email once your account is approved. If you do not receive the email within 1-2 days, please contact us directly. Click here.

Yes, we offer worldwide shipping. Please note that import taxes are the responsibility of the buyer. We recommend checking your country's tax regulations for further details..

Shipping times vary depending on your location. If the item is in stock, we will process your shipment immediately after receiving cleared payment. International orders typically take 1 to 7 days, depending on the destination. You will receive tracking information via email once your order has shipped.

For out-of-stock items, please contact us directly to place your order. Shipping may take 14 to 45 days, depending on the design.

You’ll be asked to select a delivery method during checkout. We offer shipping by FedEx and DHL. For domestic customer, we ship the product by Yamato shipping service for free without charge.

Aurora products are crafted in Japan. All necklace chains are stamped with "18K," "18K WG," or "PT" on the plate to guarantee the purity of the gold or platinum.

It depends on the design of product. Please contact directly for more information via export@aurora.co.jp

It depend on broken condition. Please contact us directly to ask for quotation and more information.

We offer curb chains and coins in 24K gold. For more information, please contact us directly.

Aurora has no minimum order. You can order small quantity. Please note that shipping cost and import taxes would be handled by buyer.

Once your order shipped, you will receive a tracking number via email . You can check delivery status directly with shipping carrier.

Please note that once your order has shipped, changes cannot be made. For in-stock items, you may request changes to your order, but for made-to-order items, changes are not allowed. If you need to modify an existing order, please contact us directly, and we will do our best to assist you.

Items already shipped could not be returned. You have the
right to change or cancel the order within 7 days, by giving reasons, provided the order does not contain any personalized items or custom-made items. Processed refunds will be completed within 10-14 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, etc.) All cancellations take the cancellation fees.

Yes, You can modify the shipping address of your order before we have processed (packed) it. Please contact our Customer Support  to change address. Please include the following information:

・Order number

・Recipient name

・New delivery address

Yes, you can. It take time to process the order. Mostly special order take 1 month to process. If you interested in any item, please directly contact us.

Please contact us directly.  we will give you a suggestion how to process the order. Click here.

Selling price is changing day by day based on Today Gold Rate (London Fix) at purchasing date.

For international customers, our shopping cart accepts major credit cards and PayPal. Please contact us directly for bank transfer payment option. Click here

For domestic Japan customer, we accept Cash on delivery by Yamato shipping service for free without any charge. Or, you can pay cash directly at the company. Please choose payment option at checkout page.

Please check with our return policy here If you need help, please contact us directly via export@aurora.co.jp

If you received a product different from the one that you ordered, we are truely applogize for that. Please contact us within 7 days and we will be sure to get you ordered.

Refund value is based on the product(s) purchased only. Shipping fee will not be refunded or be available to be used as a store credit.

Please check that your card’s billing details (such as the security code and billing address) match, check that your card is not expired or that your Paypal account is active. If none of these apply, please contact us here. We will support on any issue.

Please refer term of sales as below.
Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.