About wholesale account
Wholesale account is reserved for those who own jewelry store, selling online, jewelry trader, retailer or plan to do business related to jewelry.
You can see the wholesale price only after customer account activation is completed. We will send activation notification e-mail to you after an approval. If you do not receive e-mail within 1-2 days, please contact us directly. Click here.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. You can check the approximate shipping rate by filling shipping country and zip code at product page. Import tax is handled by buyer. Please check with your country's tax system.
It depends on location. In case of the item is in stock, we will immediately process shipping after receive cleared payment. Normally, it takes 1-2 business days for domestic Japan. Overseas deliveries can take anywhere from 3-21 days. Delivery details will be sent directly to your e-mail.
You’ll be asked to select a delivery method during checkout. We offer shipping by FedEx and DHL. For domestic customer, we ship the product by Yamato shipping service for free without charge.
Aurora products are made in Japan. All of necklace chains are stamped 18K, 18K WG or PT at the plate to guarantee the purity of gold.
It depends on the design of product. Please contact directly for more information via email@example.com
It depend on broken condition. Please contact us directly to ask for quotation and more information.
No, we have only 18K gold, PT850 anｄPT950 product.
Aurora has no minimum order. You can order small quantity. Please note that shipping cost and import taxes would be handled by buyer.
Once your order shipped, you will receive a tracking number via email . You can check delivery status directly with shipping carrier.
Please note that you are unable to make changes to your order once it shipped. You can make change order for stock item only . For made to order item, we are not allowed customer to make any changes. If you want to edit your existing order please directly contact us. We will do what we can.
Items already shipped could not be returned. You have the
right to change or cancel the order within 7 days, by giving reasons, provided the order does not contain any personalized items or custom-made items. Processed refunds will be completed within 10-14 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, etc.) All cancellations take the cancellation fees.
Yes, You can modify the shipping address of your order before we have processed (packed) it. Please contact our Customer Support to change address. Please include the following information:
・New delivery address
Yes, you can. It take time to process the order. Mostly special order take 1 month to process. If you interested in any item, please directly contact us.
Pricing and payment
Selling price is changing day by day based on Today Gold Rate (London Fix) at purchasing date.
For international customers, our shopping cart accepts major credit cards and PayPal. Please contact us directly for bank transfer payment option. Click here
For domestic Japan customer, we accept Cash on delivery by Yamato shipping service for free without any charge. Or, you can pay cash directly at the company. Please choose payment option at checkout page.
Returns & Exchange
Please check with our return policy here If you need help, please contact us directly via firstname.lastname@example.org
If you received a product different from the one that you ordered, we are truely applogize for that. Please contact us within 7 days and we will be sure to get you ordered.
Refund value is based on the product(s) purchased only. Shipping fee will not be refunded or be available to be used as a store credit.
Please check that your card’s billing details (such as the security code and billing address) match, check that your card is not expired or that your Paypal account is active. If none of these apply, please contact us here. We will support on any issue.
Please refer term of sales as below.
Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.