Frequently asked questions
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Shipping & Return
Enjoy free shipping on orders over JPY 300,000
Do you ship overseas?
How much does shipping cost?
How long will it take to receive my order?
What shipping company do you use?
What is your return policy?
Shipping costs vary based on your location and the shipping method selected at checkout. Please note that import taxes are the responsibility of the buyer. We recommend checking your country's tax regulations for further details.
Shipping costs vary based on your location and the shipping method selected at checkout. We offer free shipping on orders over JPY 300,000.
Orders are typically processed within 1-2 business days. Delivery times depend on your location and the shipping method chosen, but standard shipping usually takes 2-7 business days. You will receive tracking information via email once your order has shipped. For out-of-stock items, please contact us directly to place your order. Shipping may take 14 to 45 days, depending on the design.
We offer shipping by FedEx and DHL. For domestic customer, we ship the product by Yamato shipping service for free without charge.
Please check with our return policy here If you need help, please contact us directly via sales@jpaurora.com
Orders
We accept major credit cards and PayPal. Please direct contact us for bank transfer.
Can I pay by bank transfer for high volumn orders?
Can cancel my order after it has been placed?
How can I check the status of my order?
Do you have minimum orders?
Can I order "out of stock" item?
Why does the selling price changes daily?
Please contact us directly. we will give you a suggestion how to process the order. sales@jpaurora.com
Once an item has been shipped, it cannot be returned under any circumstances.
You may change or cancel your order within 3 days of purchase, provided that:
- The order has not yet been shipped
- The order does not include personalized or custom-made items
- A reason for the cancellation is provided
Approved refunds will be processed within 10 to 14 business days.
Refunds will be issued to your original method of payment (e.g., PayPal, credit card, etc.).
You can check the status of your order by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.
Aurora has no minimum order. You can order small quantity. Please note that shipping cost and import taxes would be handled by buyer.
Yes, you can. It take time to process the order. Mostly special order take 1 month to process. If you interested in any item, please directly contact us.
Our selling prices are based on the daily gold market rate.We update our prices every weekday at 10:00 AM (Japan Time) in accordance with the latest gold rate.
Products
We sells 100% authentic gold.
How can I be sure that the product is authentic?
Can I order a personalized item?
Do you accept jewelry repairs?
All Aurora products are expertly crafted in Japan and meet strict quality standards. To guarantee authenticity, every necklace chain is stamped with a hallmark such as “18K,” “18K WG,” or “PT” on the clasp plate, indicating the purity of the gold or platinum used.
While we do not offer full customization, we do provide limited options such as length and color customization on select items. Please contact us for details on available adjustments.
Repair requests are considered on a case-by-case basis, depending on the condition and type of damage. Please contact us directly with photos and a description of the issue so we can assess whether repair is possible.
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